I can’t find my purchase
Where your eSIM lives after buying on the website or in the app.
Bought on the website
Your order email contains an “Access your eSIM” link. Request a fresh link from the order page if it has expired.
Bought in the app
Sign in to the app with the same email or phone number you used at purchase. A different identity shows an empty account.
Used a different email?
Contact support with your order reference and we will help link it.