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The eSIM won’t install

Common causes: locked phone, unstable Wi-Fi, or a code already used.

Is your phone unlocked?

A carrier-locked phone cannot add an eSIM from another provider. Your carrier can confirm and unlock it.

Stable internet

Installation downloads a profile. Stay on Wi-Fi until it finishes.

Already installed?

An eSIM profile installs once. If you see “already installed” or similar, check your list of lines — it may be there under a different name. Do not delete it. If it is genuinely missing, contact support to reissue.