No signal at my destination
Checks to run before you contact us.
Check the line is on and roaming is enabled
The onesim line must be turned on with data roaming enabled, and selected for mobile data.
Check your destination is covered
Open your package in the app or the order page and confirm the country is on its list. Regional plans do not cover every country in the region.
Reset the connection
Toggle airplane mode, or restart your phone. Do not delete the eSIM — reinstalling is not a fix and may need support to reissue.
Still nothing?
Message support from the app or the website with your order reference and the country you are in.